Background: Healthcare in India has seen many changes over the years. The objectives of healthcare changed with the requirements of society and the availability of resources and technology, even though the roles of patients and doctors have remained fixed. There is increased dissatisfaction among the public. It is vital to know exactly what our patients expect of us as their health care providers to practice according to the need of the day; in addition to ethically correct medicine. Bengaluru is known as IT capital of India with most of them being software engineers who often are first among the patients to be aware and informed of the diseases suffered by them or beloved ones. Hence, this study was undertaken with an objective of estimating the satisfaction of the medical care received by software engineers working in multinational companies in Bengaluru, Karnataka, India. Methodology: The required number of engineers were selected using the snowballing technique until the sample size was met. The participants were given self-administered questionnaire (PSQ-18) after obtaining the consent. The selfadministered questionnaire consisted of demographic profile and 18 questions related to the medical system which were scored from agreeing to disagree strongly. The scoring was done using the scoring method for the PSQ-18 and overall satisfaction with the healthcare found along with subscores. Data were analyzed using SPSS 20 and chi-square was used as a test of significance. Results: Mean age of the study population was found to be 26.4 years ± 4, with males representing the majority (73.5%) of the study population. Overall satisfaction among engineers was found to be 55.5%. Less satisfaction among participants was found when it came in terms of financial aspect (28.5%) and time spent with doctors (31.5%) followed by accessibility to health services (43%). Conclusion: A comprehensive approach involving all the stakeholders so as to arrive at a way to decrease the financial burden of the diseases as well as to improve time spent with the doctor is required.
Raghunath E, Vijayalakshmi S, Sathagurunath PA. A Study of outpatient satisfaction at primary health centers in Puducherry. Health. 2013;1(4):118-121 available from: https://www.academia.edu/7345574/A-study-of-outpatientsatisfaction- at-primary-health-centers-in-Puducherry2 last accessed 18 Nov 2015.
Khattak A, Alvi MI, Yousaf MA, Shah SZA, Turial D, Sohail Akhter. Patient Satisfaction - A comparision between public and private Hospitals of Peshwar. International J collaborative Research on Internal Medicine and Public Health. 2012;4(5): 713-722 available from https://www.researchgate.net/publication/ 268435751_Patient_Satisfaction_-_A_Comparison_ between_Public_Private_Hospitals_of_Peshawar last accessed 20 Nov 2015.
Kausar H, Shafee M, Gangwal PR Assessment of satisfaction among OPD patients at Noor hospital, Warudi, Badnapur. MRIMS J health Sciences 2015;3(1):42-44 available from http://www.mrimsjournal.com/journal/uploads/ c1434697507MRIMSJHS_Article_11.pdf last accessed 20th Nov 2015.
Qadri SS, Pathak R, Singh M, Ahluwaha AK, Saini S, Gary PK. An assessment of patients satisfaction with services obtained from tertiary care hospital in rural haryana. Interesting J collaboration Res Internet med public health 2012;4:1524-1537 available from www.iomcworld.com/ijcrimph/files/v04-n08- 04.pdf last accessed on 10th Nov 2015.
Mohamed EY, Sami W, Alotaibi A, Alfarag A, Almutairi A, Alanzi F. Patients’ Satisfaction with Primary Health Care Centers’ Services, Majmaah, Kingdom of Saudi of Saudi Arabia. Int J Health Sci (Qassim). 2015 Apr;9(2) 163-170. available from https://europepmc.org/articles/ PMC4538893 last accessed on 10th Nov 2015.
Patient Satisfaction Questionnaire from RAND Health [Internet]. Rand.org. Available from: https://www.rand.org/ health/surveys_tools/psq.html last accessed on 14th nov 2015.
Holikatti PC, Kar N, Mishra A, Shukla R, Swain SP, Kar S. A study on patient satisfaction with psychiatric services. Indian Journal of Psychiatry. 2012; 54(4):327-32 available from http:// www.indianjpsychiatry.org/downloadpdf.asp?issn=0019- 5545;year=2012;volume=54;issue=4;spage=327;epage=332; aulast=Holikatti;type=2 last accessed on 14 Nov 2015.
Ashraf M, Ashraf F, Rahman A, Khan R. Assessing women's satisfaction level with maternity services: Evidences from Pakistan. International Journal of collaborative research on Internal Medicine and Public Health. 2012;4(11):1841- 1851 Available from http://hdrfoundation.org/docs/ articles/assessing-womens-satifaction-level-with-maternityservices- evidence-from-pakistan.pdf last accessed on 20th Nov 2015.
Sivalenka S. Patient Satisfaction Surveys in Public Hospitals in India. Available from: http://www.rand.org. last accessed on 20th Nov 2015.