Background: Healthcare in India has seen many changes over the years. The objectives of healthcare changed with the requirements of society and the availability of resources and technology, even though the roles of patients and doctors have remained fixed. There is increased dissatisfaction among the public. It is vital to know exactly what our patients expect of us as their health care providers to practice according to the need of the day; in addition to ethically correct medicine. Bengaluru is known as IT capital of India with most of them being software engineers who often are first among the patients to be aware and informed of the diseases suffered by them or beloved ones. Hence, this study was undertaken with an objective of estimating the satisfaction of the medical care received by software engineers working in multinational companies in Bengaluru, Karnataka, India.
Methodology: The required number of engineers were selected using the snowballing technique until the sample size was met. The participants were given self-administered questionnaire (PSQ-18) after obtaining the consent. The selfadministered questionnaire consisted of demographic profile and 18 questions related to the medical system which were scored from agreeing to disagree strongly. The scoring was done using the scoring method for the PSQ-18 and overall satisfaction with the healthcare found along with subscores. Data were analyzed using SPSS 20 and chi-square was used as a test of significance.
Results: Mean age of the study population was found to be 26.4 years ± 4, with males representing the majority (73.5%) of the study population. Overall satisfaction among engineers was found to be 55.5%. Less satisfaction among participants was found when it came in terms of financial aspect (28.5%) and time spent with doctors (31.5%) followed by accessibility to health services (43%).
Conclusion: A comprehensive approach involving all the stakeholders so as to arrive at a way to decrease the financial burden of the diseases as well as to improve time spent with the doctor is required.
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